Jewellery ordered from this website is sent by Royal Mail Special Delivery, and ordinarily mailed the next working day. Tracking information is emailed upon dispatch. We charge a flat rate of £5 per order for UK orders, and ask you to allow three days for delivery. Deliveries to continental Europe are charge at a flat fee of £9 per order and we request up to five working days for receipt.
Deliveries cannot be made to Post Office Boxes- a signature is required upon receipt.
Deliveries to addresses outside of the UK and Europe are made by separate arrangement according to the preferred method of dispatch. Please contact Jacqui by telephone at +44 (0) 7786 065 045 or email at [email protected] for more information.
If you wish to return an item, please contact Jacqui by telephone at +44 (0) 7786 065 045 or email at [email protected] to arrange the safe return of your order. Return postage is payable by the sender. Items must be returned within 7 days of receipt unused and in a saleable condition in order to be eligible for a refund.
Returns in person at the London Diamond Bourse can also be organised by prior arrangement. Please contact Jacqui to discuss this option.